Frequently Asked Questions

What is WORD?

WORD has two bookstores: one in Greenpoint, the northernmost neighborhood of Brooklyn, that opened in March of 2007, and one in Jersey City, which opened in December 2013. Our primary goal is to be whatever our communities need us to be!

In Brooklyn, that means carrying a lot of paperback fiction (especially classics), cookbooks, board books, and absurdly cute cards and stationery. In addition, we're fiends for a good event, from the classic author reading and Q&A to potlucks and a basketball league (and anything set in a bar). We're a small operation, just 1000 square feet, but we read too much, so it all works out.

In Jersey City, we're still figuring it out! We're delighted to welcome everyone to our bookstore and café, and will be putting on events for everyone from the littlest of kids to nonfiction fans to genre lovers and beyond. We'll also have stationery, toys and games, and lots of delicious treats! 

 

Why Greenpoint and Jersey City?

Because they are amazing neighborhoods.

When can I visit WORD?

WORD Brooklyn is open seven days a week, 10 a.m. to 9 p.m., and WORD Jersey City is open seven days a week, 9 a.m. to 10 p.m. We're closed Thanksgiving, Christmas, and New Year's Day. You can shop for books 24 hours a day, 365 days a year online.

Can I join your mailing list?

Sure! Click right here.

How do I get to WORD?

Click here for directions to Brooklyn, and here for directions to Jersey City.

Will WORD carry my book/have an event for my book?

Maybe. Email the stores respectively at brooklyn at wordbookstoresdotcom or jerseycity at wordbookstores.com and tell us why you think it's a good fit.

How does WORD feel about surprises?

Good, as long as they are food, drink, or flowers.

How does WORD feel about ebooks?

We are big supporters of people reading and do not particularly care how they go about it. Whatever floats your boat! We like ebooks best when you buy them from us (see the Kobo ebooks link in our Browse section), though we are also into people getting them from the library. If any publishers are reading this, we implore them to get rid of DRM on their ebooks and spend more time proofreading them.

What if I want a book and WORD doesn't have it in stock?

That's okay. We order books all the time and can usually have what you want in 1-2 days. In fact, you don't even have to leave your house to see if we have a book in stock. Just search for it using the search tool in the upper right hand corner. You'll be able to see if it's currently in stock and if so, how many are here. Then, whether it's in stock or not, you can buy it but select "pick up in store," so there's no shipping charge, and you still get to see our smiling faces. So easy!

Is there somewhere I can get a drink or dinner while I'm nearby?

Hells yes. Check out the Visit WORD Brooklyn and Visit WORD Jersey City pages for more info.

Is it totally awesome to work in a bookstore because you get to sit and read all day?

It is totally awesome to work in a bookstore, yes, but you absolutely do not get to sit and read all day.

Can I use a credit card at WORD?

Yes, but we will love you 2-5% more if you use cash.

What's the deal with refunds?

All books in good condition can be exchanged within seven days with a receipt.

When will my books arrive?

If you buy them in the store, they will arrive in your hands immediately.

If you buy them online, that depends on how you ship them. We try to process all online orders as soon as possible and do so at least every 24 hours. Books that are in the store at the time of your order go out immediately. Most other books ship within 2-4 days of your order, unless they are not in stock at our warehouse. You should get an email from us when we process your order letting you know exactly what the deal is with your particular books. UPS and FedEx orders tend to arrive 1-3 days after the ship; priority mail in 2-4 days. Media mail can take up to a month but usually only takes a week or so.

Why should I visit WORD?

Because books are the repository of all that is good in this world, and we love them, and we love you.

What if I have a question you haven't yet answered?

Brooklyn: Email brooklyn at wordbookstoresdotcom, call 718 383 0096, or visit us at 126 Franklin Street, Brooklyn, NY 11222.
Jersey City: Email jerseycity at wordbookstoresdotcom, call 201 763 6611, or visit us at 123 Newark Ave, Jersey City, NJ 07302.

Is there any chance that you have some sort of boilerplate legal mumbo-jumbo that you're required to put on your website somewhere so that you can process credit cards for online orders?

Why yes, there is. It follows:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.